Shipping Policy

At Brown Rubber Bear, we understand the excitement of receiving your orders promptly and in perfect condition. We strive to ensure that your shopping experience with us is not only convenient but also satisfactory. Please take a moment to review our shipping policy to understand how we process and deliver your orders.

Processing Time:

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment confirmation.
• Our team works diligently to fulfill your orders promptly, ensuring that each product meets our quality standards before shipping.

Shipping Time:

• Shipping times may vary depending on your location. For standard shipping within the United States, please allow approximately 5-7 business days for delivery after the order has been processed.

Shipping Rates:

• Free shipping is be available for all orders, as specified on our website.

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
• You can track the status of your shipment by clicking on the provided tracking link.

Shipping Carriers:

• We partner with reputable shipping carriers such as USPS, FedEx, and UPS to ensure reliable and timely delivery of your orders.
• In some cases, we may use alternative shipping methods to expedite delivery or reduce shipping costs.

Shipping Delays:

• While we strive to meet our estimated delivery times, please note that unforeseen circumstances such as inclement weather, natural disasters, or postal delays may impact shipping schedules.
• If your order is delayed for any reason, we will notify you promptly and provide updates on the status of your shipment.

Order Changes and Cancellations:

• If you need to make changes to your order or cancel it after it has been placed, please contact our customer service team as soon as possible.
• We will do our best to accommodate your request, but please note that most orders cannot be modified or canceled. For more information on this subject, check out our return and refund policy.

Missing or Damaged Shipments:

• In the rare event that your order is lost or damaged during transit, please contact us immediately at contact@brownrubberbear.com or by filling out the contact form on our website.
• We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.
• Please retain all packaging materials and documentation for inspection purposes.

 

By placing an order on Brown Rubber Bear, you agree to adhere to the terms outlined in the shipping policy, our returns and refund policy and our terms and conditions. We appreciate your understanding and cooperation in ensuring a smooth shopping process for all our valued customers.

Got questions, concerns, or just want to chat about mugs and wordplay? Reach out to us at contact@brownrubberbear.com.  We're here to make your mug-buying experience as delightful as possible!

Thanks for being a part of our creative journey!